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Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

The Product Marketing Manager for Global Service Support is responsible for a wide variety of service-related business activities for a substantial segment of KLA’s Product Family.

The ultimate goal is to optimize service-related market share, revenue, and profitability as customer needs evolve throughout the wafer fab lifecycle.

Help customers optimize their inspection and metrology fleet to achieve maximum value of their KLA assets

Establish and actively communicate the comprehensive service strategy for each product within the Product Family.

The service strategy will be used to drive related activity within all GSS functional groups, regions, and product divisions.

Establish revenue targets and plans to meet those targets for each product within the Product Family. Regularly communicate plans to all GSS stakeholders.

Manage execution of revenue plans, making course corrections where appropriate.

Review progress to plan regularly with GSS Staff, make compelling recommendations if course corrections are needed.

Establish service pricing and targets for newly introduced products, consistent with product division strategy.

Develop collateral that can be used with customers in support of pricing. Support product division and GSS sales as needed to achieve targets.

Maintain an understanding of each product’s criticality within the fab so that the product strategy and commercial tactics evolve as the product evolves.

Establish and evolve service offerings consistent with product strategy. Maintain compelling customer collateral to communicate the value of service offerings.

Work directly with customers and GSS sales to evaluate and adopt service offerings.

Drive cross-functional tactics, such as CIPs, parts supply, Cost of Service, and escalations, consistent with the product strategy.

Work with field teams and customers directly to insure needs are being met in accordance with the product strategy.

Work with peers to establish and apply appropriate execution processes such as progress to plans, product strategy changes, and collateral updates.

This is a highly collaborative leadership role within GSS requiring daily interaction with service sales, field service teams, service operations, spare parts operations,

and tool division marketing. Approximately 25% international travel is required.

Qualifications

Prefer Master's Level Degree in technical field and 10 years of experience in a related field

Understand the Semiconductor business and our customer’s environment.

Understand KLA’s products and service operations environment and data infrastructure.

Interact across a matrix of departments and management while balancing conflict that arises.

Sustain progress towards mid-term goals, despite significant internal and external obstacles

Strong communication skills and ability to conduct effective presentations under pressure, at customer sites or internally. Collaborative, but firm, demeanor especially in direct customer situations.

Product management, product marketing, or service management experience

Demonstrated cross-functional team leadership, at both the strategic and tactical levels.

Thrive in a fast-paced, high energy environment

Critical thinker, with strong analytic skills

Well-organized, close attention to detail, able to plan work

Outgoing, enthusiastic, with ability to work in a team environment

Minimum Qualifications

Master's Level Degree with at least 6 years of experience OR Bachelor's Level Degree with at least 8 years of experience.

Equal Employment Opportunity

KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.